Dispatch
Dispatch Module
Complete user guide for the TransportechAI Dispatch module -- manage bookings, trips, drivers, clients, and live tracking from a single operations hub.
The Dispatch module is the operational heart of TransportechAI. It provides everything your dispatch team needs to receive booking requests, assign drivers, monitor trips in real time, and analyze performance -- all from one centralized interface.
How to Access
Navigate to Dispatch in the sidebar menu. You must have a role with Dispatch permissions to access this module.
Available Sub-Modules
| Module | Route | Description |
|---|---|---|
| Dashboard | /dispatch/dashboard | Real-time operational overview with key metrics, booking volume charts, and fleet utilization |
| Bookings | /dispatch/booking | Create, edit, and manage individual ride bookings with full lifecycle tracking |
| Monthly Bookings | /dispatch/booking-monthly | Set up and manage recurring monthly booking contracts for regular clients |
| Trips | /dispatch/trip | View, create, and manage trips generated from bookings, including status tracking |
| Dispatcher | /dispatch/dispatcher | Dispatch board for assigning drivers to trips and managing the assignment queue |
| Drivers | /dispatch/driver | Manage drivers within the dispatch context, view availability and performance scores |
| Clients | /dispatch/client | Maintain your client database -- add, edit, and manage client records |
| Live Tracking | /dispatch/live-tracking | Monitor active trips on a live map with real-time GPS positions |
| Peak Hours | /dispatch/peak-hours | Configure peak hour time windows and associated pricing multipliers |
| Platform Integration | /dispatch/platform-integration | Connect external ride-hailing platforms such as Uber, Careem, and others |
| Trip Import | /dispatch/trip-import | Import trip records from external platforms or CSV files |
Who Uses This Module?
- Dispatchers -- Day-to-day booking management, driver assignment, and real-time trip monitoring
- Operations Managers -- Oversight of dispatch performance, fleet utilization, and service quality metrics
- Fleet Supervisors -- Monitoring driver availability, tracking vehicle locations, and managing peak hour configurations
- Account Managers -- Managing client relationships, setting up monthly booking contracts, and reviewing client-specific reports
Typical Workflow
A standard dispatch workflow follows these steps:
- Receive a booking -- A booking is created either manually by the dispatcher, through an API integration, or imported from an external platform.
- Assign a driver -- The dispatcher uses the Dispatch Board to assign an available driver to the trip.
- Monitor the trip -- The Live Tracking page shows the driver's real-time position as the trip progresses.
- Complete the trip -- The driver completes the trip, and the system records the final fare, distance, and duration.
- Review and report -- The Dashboard aggregates all completed trips into operational metrics for performance review.
The Dispatch module integrates tightly with the Finance module. Completed trips automatically feed into revenue reports, driver commissions, and payroll calculations.