Bookings

Create, edit, and manage ride bookings -- including field reference, booking statuses, and step-by-step instructions for the complete booking lifecycle.

The Bookings page is where dispatchers create and manage individual ride requests. Every booking captures the essential details of a trip -- who needs the ride, where they are going, when, and any special requirements. Once a booking is confirmed, it can be converted into a trip for driver assignment.

Navigation: Dispatch > Bookings

Purpose

Bookings are the starting point of every dispatch operation. They represent a customer's request for transportation and contain all the information needed to plan and execute the trip. The Bookings module allows you to:

Create new bookings for walk-in, phone, or online requests
Edit booking details before or after confirmation
Track the status of each booking through its lifecycle
Search and filter bookings by date, client, status, or route
Convert confirmed bookings into dispatchable trips

Booking List

The main Bookings page displays a table of all bookings with key details at a glance.

Table Columns

Column	Description
Booking ID	System-generated unique identifier for the booking
Date & Time	The scheduled pickup date and time
Client	The name of the client who requested the booking
Pickup	The pickup location address
Dropoff	The destination address
Vehicle Type	The type of vehicle requested (Sedan, SUV, Van, etc.)
Status	The current booking status
Amount	The quoted or estimated fare for the trip
Created By	The dispatcher or system that created the booking

Status Tabs

Use the tabs at the top of the table to filter by booking status:

All -- Show all bookings regardless of status
Pending -- Bookings that are awaiting confirmation
Confirmed -- Bookings that have been confirmed and are ready for dispatch
Dispatched -- Bookings that have been assigned to a driver
Completed -- Bookings where the trip has been successfully completed
Cancelled -- Bookings that have been cancelled

You can also use the search bar to find bookings by client name, booking ID, or location.

Creating a Booking

To create a new booking, click the Create Booking button at the top of the Bookings page. A form will appear with the following sections.

Client Information

Field	Type	Required	Description
Client	Dropdown	Yes	Select an existing client or create a new one inline
Passenger Name	Text	No	Name of the actual passenger (if different from the client)
Passenger Phone	Text	No	Contact phone number for the passenger
Number of Passengers	Number	No	Total number of passengers for this trip

Trip Details

Field	Type	Required	Description
Pickup Location	Address (autocomplete)	Yes	The street address where the passenger will be picked up
Dropoff Location	Address (autocomplete)	Yes	The destination address
Pickup Date	Date	Yes	The date of the scheduled pickup
Pickup Time	Time	Yes	The time of the scheduled pickup
Vehicle Type	Dropdown	Yes	The category of vehicle required (Sedan, SUV, Van, Bus, etc.)
Trip Type	Dropdown	Yes	One-way, Round Trip, or Hourly
Return Date	Date	Conditional	Required if Trip Type is Round Trip
Return Time	Time	Conditional	Required if Trip Type is Round Trip
Estimated Hours	Number	Conditional	Required if Trip Type is Hourly

Pricing

Field	Type	Required	Description
Base Fare	Currency	No	The base price for the trip
Extra Charges	Currency	No	Any additional charges (tolls, airport fees, waiting time, etc.)
Discount	Currency / Percent	No	Discount to apply on the fare
Total Amount	Currency	Auto	Calculated total after extras and discounts
Payment Method	Dropdown	No	Cash, Card, Corporate Account, etc.

Additional Information

Field	Type	Required	Description
Flight Number	Text	No	For airport pickups or dropoffs
Special Instructions	Text Area	No	Any notes for the driver (e.g., "Wait at Gate 3", "Wheelchair accessible needed")
Reference Number	Text	No	External reference number from the client's system

When you select a pickup and dropoff location, the system can automatically estimate the distance and suggest a fare based on your configured pricing rules and any applicable peak hour multipliers.

Editing a Booking

Click on any booking row in the table to open the booking detail view. From there, click Edit to modify any field. Changes are saved when you confirm the update.

Bookings that have already been dispatched or completed cannot have their core trip details (pickup, dropoff, date) modified. You can still update notes, pricing, and client information on dispatched bookings.

Booking Statuses

Every booking moves through a defined lifecycle:

Status	Description	Next Possible Statuses
Pending	Booking has been created and is awaiting confirmation	Confirmed, Cancelled
Confirmed	Booking has been verified and is ready for dispatch	Dispatched, Cancelled
Dispatched	A driver has been assigned to the booking	Completed, Cancelled, No Show
Completed	The trip has been successfully finished	-- (Final state)
Cancelled	The booking was cancelled before or during execution	-- (Final state)
No Show	The passenger did not appear at the pickup location	-- (Final state)

Cancelling a Booking

To cancel a booking, open the booking detail and click Cancel Booking. You will be prompted to provide a cancellation reason. Cancellation reasons are tracked for reporting purposes.

Cancelling a booking that has already been dispatched will also cancel the associated trip and notify the assigned driver. This action cannot be undone.

Tips

For recurring trips from the same client, consider using the Monthly Bookings feature instead of creating individual bookings each time. This saves time and ensures consistency.

Use the search and date filters together to quickly find bookings. For example, filter by "Today" and "Pending" to see all bookings that still need confirmation for the current day.

On this page