Dispatch Dashboard
Overview of the Dispatch Dashboard -- key operational metrics, booking volume charts, fleet utilization, and performance insights at a glance.
The Dispatch Dashboard is your central command screen for monitoring day-to-day dispatch operations. It provides real-time metrics, trend charts, and fleet performance summaries to help you make informed decisions quickly.
Navigation: Dispatch > Dashboard
Dashboard Toolbar
At the top of the dashboard, a date range selector allows you to filter all metrics and charts for a specific time period. By default, the dashboard shows data for the current day. You can switch to weekly, monthly, or custom date ranges depending on the level of analysis you need.
Key Metrics (Summary Cards)
The top row displays summary cards with the most important operational figures:
| Card | Description |
|---|---|
| Total Bookings | The total number of bookings received during the selected period |
| Active Trips | The number of trips currently in progress |
| Completed Trips | The total number of trips that have been successfully completed |
| Cancelled Trips | The number of trips that were cancelled before or during execution |
| Total Revenue | Combined revenue generated from all completed trips |
| Average Trip Value | The average fare amount per completed trip |
Each card shows the current value and a percentage change compared to the previous equivalent period.
Booking Volume Chart
A time-series chart showing the volume of bookings over the selected period. This helps identify patterns in demand:
- Daily view -- Bookings per hour, useful for identifying peak hours
- Weekly view -- Bookings per day, useful for spotting weekday versus weekend trends
- Monthly view -- Bookings per week, useful for longer-term planning
Use the Booking Volume Chart in combination with the Peak Hours configuration to ensure your pricing and staffing align with actual demand patterns.
Fleet Utilization
A section showing how effectively your fleet is being used:
| Metric | Description |
|---|---|
| Vehicles on Trip | Number of vehicles currently assigned to active trips |
| Available Vehicles | Number of vehicles online and ready for assignment |
| Offline Vehicles | Number of vehicles currently not available (off-duty, maintenance, etc.) |
| Utilization Rate | Percentage of the active fleet currently on a trip |
Trip Status Distribution
A donut or bar chart breaking down trips by their current status:
| Status | Description |
|---|---|
| Pending | Trips that have been created but not yet assigned to a driver |
| Assigned | Trips where a driver has been assigned but has not started the trip |
| In Progress | Trips that are currently underway |
| Completed | Trips that have been finished successfully |
| Cancelled | Trips that were cancelled by the client, dispatcher, or driver |
| No Show | Trips where the passenger did not appear at the pickup location |
Driver Performance Overview
A summary view of driver performance during the selected period:
| Metric | Description |
|---|---|
| Top Drivers | Drivers with the most completed trips and highest ratings |
| Average Rating | The fleet-wide average driver rating for completed trips |
| On-Time Rate | Percentage of trips where the driver arrived at the pickup on time |
| Acceptance Rate | Percentage of trip assignments that drivers accepted without rejection |
Revenue Breakdown
A section showing revenue segmented by source:
| Source | Description |
|---|---|
| Direct Bookings | Revenue from bookings created directly in the system |
| Monthly Contracts | Revenue from recurring monthly booking contracts |
| Platform Trips | Revenue from trips originating on external platforms (Uber, etc.) |
| Corporate Billing | Revenue from corporate client accounts |
Top Rankings
Three ranking cards showing top performers:
| Card | Description |
|---|---|
| Top Clients by Revenue | The 5 clients generating the most revenue during the selected period |
| Top Drivers by Trips | The 5 drivers who completed the most trips |
| Top Routes | The 5 most frequently requested pickup-to-dropoff routes |
Tips
Use the date range selector to compare different periods. For example, compare this week with last week to spot changes in booking demand or driver performance.
Dashboard data updates in real-time as new bookings and trips are processed. Refresh the page to see the latest numbers.
Dispatch Module
Complete user guide for the TransportechAI Dispatch module -- manage bookings, trips, drivers, clients, and live tracking from a single operations hub.
Bookings
Create, edit, and manage ride bookings -- including field reference, booking statuses, and step-by-step instructions for the complete booking lifecycle.